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Spring 2020 FAQs

Frequently Asked Questions supported by the Student Success Help Desk. Let us know how we can assist! Call, text, or email!  
Call or text: 979-429-3662
Email: studentsuccess@tamu.edu


Please contact your academic advisor if you have further questions: tx.ag/FindMyAdvisor

See Texas A&M's response to COVID-19 for the most up-to-date information, resources, and guidance.



Student FAQs

Students should be directed to Scholarships & Financial Aid to learn about resources available to them.   
Additionally, students can visit the Keep Learning website for more information.

Spectrum is offering FREE Broadband and FREE Wifi to students for 60 days. Visit the Spectrum website to find out more.

Comcast is offering low-income families who are new customers FREE Internet Essentials service for 60 days through their Xfinity services. In addition, Comcast announced that WiFi hotspots are free for everyone, data plans have been paused for 60 days to give everyone unlimited data for no charge, and there will be no disconnects or late fees if you contact them ahead of time. Find out more on the Comcast website.

Altice/Suddenlink is offering Altice Advantage broadband free for 60 days to any new household in our service area with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access. If you live in the Optimum service area, please call 866.200.9522 or visit the Optimum Coronavirus website.

  • If you are feeling ill, make an appointment with your healthcare provider. Students can make an appointment at Student Health Services by visiting the website or by calling (979) 458-8310. Please do not show up at a clinic, urgent care or other healthcare facility without calling first. Your provider may need to take special measures to protect other people in the clinic. Telemedicine may also be available, enabling you to consult a provider from home. If possible, request a medical provider’s note to document your illness.
  • Contact your instructors to notify them of your illness.
  • Personal injury or Illness that is too severe or contagious for the student to attend class may be considered an excused absence under Student Rule 7.  The student is responsible for providing documentation substantiating the reason for the absence, including reasons stated in Student Rule, Section 7.2. This documentation must be provided within three business days of the last date of the absence, unless otherwise stated in this rule.
  • If your illness is impacting your ability to make progress in your courses and you can’t get in to see a medical provider this form may be used in lieu of a medical confirmation note as required in Student Rule 7 during Spring and Summer 2020 terms only. Please refer to Student Rule 7 for guidance on class attendance and absences. This form must be submitted to the instructor within 2 calendar days of return to class.

Academic Advisors FAQs

Students should be directed to Scholarships & Financial Aid to learn about resources available to them.   
Additionally, students can visit the Keep Learning website for more information.

Spectrum is offering FREE Broadband and FREE Wifi to students for 60 days. Visit the Spectrum website to find out more.

Comcast is offering low-income families who are new customers FREE Internet Essentials service for 60 days through their Xfinity services. In addition, Comcast announced that WiFi hotspots are free for everyone, data plans have been paused for 60 days to give everyone unlimited data for no charge, and there will be no disconnects or late fees if you contact them ahead of time. Find out more on the Comcast website.

Altice/Suddenlink is offering Altice Advantage broadband free for 60 days to any new household in our service area with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access. If you live in the Optimum service area, please call 866.200.9522 or visit the Optimum Coronavirus website.


Faculty FAQs

You can find technology resources for students who have no or limited technology for their online courses by visiting the TAMU Keep Learning website.

Students will need to contact their advisor to request to be reinstated. Depending on timing and amount of missed work, this may or may not be an advisable option. Find my advisor

Students can speak with someone in Disability Resources about their disability. Students can visit the Disability Resources website for more information.
Students should be directed to Scholarships & Financial Aid to learn about resources available to them.   
Additionally, students can visit the Keep Learning website for more information.
Students can change the grade mode from letter grade to S/U. This can help relieve some of the anxiety students are experiencing by allowing them to focus on the course content instead of a grade. Students should contact their academic advisor regarding this possible option. 

Also, the Academic Success Center offers tips to students to succeed in their online classes.

Counseling and Psychological Services (CAPS) can provide an extensive list of resources to help students during stressful period. CAPS is dedicated to the health and wellness of all TAMU students.

Students can contact the Academic Success Center for resources and information. They have a great YouTube video on creating study environments.

Also, students should speak with their academic advisor. Find My Advisor

Spectrum is offering FREE Broadband and FREE Wifi to students for 60 days. Visit the Spectrum website to find out more.

Comcast is offering low-income families who are new customers FREE Internet Essentials service for 60 days through their Xfinity services. In addition, Comcast announced that WiFi hotspots are free for everyone, data plans have been paused for 60 days to give everyone unlimited data for no charge, and there will be no disconnects or late fees if you contact them ahead of time. Find out more on the Comcast website.

Altice/Suddenlink is offering Altice Advantage broadband free for 60 days to any new household in our service area with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access. If you live in the Optimum service area, please call 866.200.9522 or visit the Optimum Coronavirus website.